ClipEngine

Refund and Cancellation Policy

Effective August 3, 2026

This policy is part of our Terms of Service. It applies to everything sold by CJS Corporate LLC doing business as ClipEngine.

Everything below happens by email: getclipengine@gmail.com. There is no phone queue, no form to hunt for, and no retention offer to sit through.

The short version

• Changed your mind before we start? Full refund.
• Something we made is wrong? We fix it free, and it does not use your revision.
• On a monthly plan? Cancel any time, in one email, no fee.
• Work already delivered is not refundable, because it cannot be returned.

One-time purchases

Before we begin production: email us and we refund the full amount. No questions and no restocking anything.

After production has begun but before delivery: we refund the portion not yet produced. If we have cut three clips of ten, you are refunded for seven.

After delivery: finished clips are custom digital work made specifically for you, so they are not refundable once delivered. What you get instead is the fix guarantee below, which we think is worth more.

Monthly plans

Monthly plans renew automatically until you cancel. You can cancel whenever you want.

To cancel: email getclipengine@gmail.com with "Cancel" in the subject line. That is the whole process. We reply with a confirmation, normally the same day and always within one business day. If no confirmation arrives, assume it did not reach us and send it again.

Cancelling stops all future charges. Your plan stays active until the end of the period you have already paid for, and you still receive everything that period included.

We do not refund part-months. If you cancel mid-cycle you keep the service to the end of that cycle rather than getting a partial refund.

If we charged you after you cancelled, that is our error. Tell us and we refund it in full, immediately, without argument.

Our fix guarantee

If something we delivered is defective, we fix it free and fast. That covers a caption that misquotes what was said, a cut in the wrong place, a transcription error, a rendering fault, or a clip that does not match the specification you agreed.

Our mistakes are never counted as your revision round. Tell us what is wrong and we redo it.

This is separate from taste. If the work is correct but you want a different look, that is a revision, and each batch includes one round of them.

Things we will not do

We will not refund because a clip did not get the views you hoped for. We never promise a result, so we cannot refund against one. What we are accountable for is the quality of the production work, and that we will fix without limit.

How refunds are paid

Refunds go back to the original payment method. That is a requirement of our payment provider, not a preference. Depending on your bank the money usually appears within five to ten business days after we issue it.

You are not charged a fee for requesting or receiving a refund.

Before you dispute a charge

If a charge looks wrong, email us first. We would much rather refund you in an hour than have both of us spend a fortnight on a card dispute. We have never refused a legitimate refund and we do not intend to start.

Charges from us appear on your statement under the ClipEngine name.

Contact

CJS Corporate LLC, doing business as ClipEngine.
Email: getclipengine@gmail.com